【病患醫療解決方案部Patient Solutions】 1. 提供病患教育以增強對疾病和藥物資訊的了解。 2. 協助整理健保(NHI)核准申請所需的文件。 3. 參加必修培訓計劃，以了解最新的相關醫療知識和程序。 健保(NHI) 案件申請：800/件 衛教： 300/件

[ General responsibilities] • Event Management: Oversee promotion events, ensuring compliance with DKSH and client requirements. • Marketing Coordination: Coordinate marketing programs, including blood test operations, PSP programs, and medical society sponsorships. • Vendor Collaboration: Overses PSP vendors for efficient program execution. • Compliance Partnership: Collaborate with the Compliance Department to ensure activities align with internal policies and industry standards; assist with live spot checks and external reviews as needed; support DKSH's internal control measures for activities involving Healthcare Professionals and Organizations (HCP/O) • Guidance and Support: Provide guidance on event planning and control requirements to marketing and sales team and external partners. • Document Validation: Collect and validate reimbursement documents, ensuring data accuracy. • Meeting Facilitation: Facilitate meetings and events for healthcare professionals, ensuring compliance with standard procedures. • Relationship Building: Foster strong relationships with internal and external stakeholders. • Process Improvement: Identify and implement process simplification opportunities. • Contract Management: Advise on the contracting process for healthcare professionals and cross-border activities. • Continuous Improvement: Support strategies for standardization, automation, and efficiency. • Issue Resolution: Ensure prompt resolution of issues related to meeting management and HCP payments.

歡迎畢業新鮮人 【Healthcare-Customer Services】 以良好的溝通態度，處理與協調原廠、客戶及倉庫間與訂單有關的工作事宜 1.各平台訂單處理：Fax、E-mail、電話…等平台。 2.接聽客戶來電並解決客戶需求。 3.訊息回覆與佈達。 4.發票開立、對帳、沖帳。 5.客訴處理並依原廠規範填寫相關文件。 6.支援其他行政主管交辦

*主要負責產品科別為： V：肝膽腸胃科、小兒遺傳科、神經內科、心臟內科 W：皮膚科、風濕免疫科、血液科、腎臟科 In IRPMA Code of Practice, clients' compliance rules and DKSH Healthcare i-HCP regulation to sell medical products, systems or services to achieve sales targets for assigned businesses/territories and overall business objectives [General responsibilities] • Develop medical sales plans based on market opportunities and issues lans to achieve sales targets for assigned business / territories. • Execute sales action plan and analyze medical doctors adoption for prioritizing strategies and key tactics. • Implement hospital listing with doctors submission, drug review committee communication and passed, prices negotiation with purchaser, and drug purchased codes established with Pharmacy for regular hospitals purchase. • Execute hospitals healthcare professionals product benefit communication to maximize appropriate products prescription to suitable patients within TFDA labeling and IRPMA COP regulation. • Collect healthcare system updated business intelligence and competitors information to find appropriate communication strategies to healthcare professionals prescription choices. • Protect drug items in hospitals formulary lists for healthcare professionals prescription choices to suitable patients. • Conduct scientific seminars to targeted audience, medical doctors, pharmacists, nurses for updated disease management guideline communication to enhance appropriate prescription to patients. • Work with internal stakeholders, product managers, medical managers, customer service colleagues, drug safety colleagues, quality assurance colleagues to fulfill needs/wants/concerns from Health Care Professionals, doctors, pharmacists, nurses, nutrition educators. • Search for updated medical information, publications to communicate with Healthcare professionals for appropriate disease treatment algorism for brand benefit key messages detailing.

【客服處-價格組】 以良好的溝通態度，與客戶、原廠及跨部門同仁協調與價格有關的工作事宜 1.使用公司SAP系統，負責價格維護作業。包含建價、調價...等。 2.價差案件處理。 3.原廠關係維護。 4.健保藥價及價量調查與更新。 5.客訴處理並依原廠規範填寫相關文件。 6.支援其他行政主管交辦

Dealing with work related to quality and compliance. 1. Responsible for the follow-up on the corrective and preventive action of deviation report, CAPA form, complaint, internal audit. 2. Assist in the maintenance of the Risk Management and files regarding Quality Deviation/Change Control. 3. Responsible for regional KPI reporting. 4. Perform calibration activities, such as perform calibration/ validation and raise report. 5. Perform temperature mapping activities 6. Oversees warehouse temperature profile, van temperature record, pest control, facility maintenance monitoring. 7. Responsible for preparing validation protocol and summary report. 8. Assignment will be subject to management decision based on department needs. 作業地點有兩個倉庫 (1)高上倉:楊梅區高上路一段150號 (2)龍潭倉:楊梅區梅獅路二段629號

1. 人力與資源管理：調配人力，控管加班時數，確保營運效率。 2. 運輸與成本控制：管理車輛、設備、派遣調度，並優化運輸成本。 3. 供應商管理：商談協力廠商合約，制定合作策略。 4. KPI與專案管理：審核KPI指標，負責TMS專案推動與執行。 5. 品質與客訴處理：調查品質異常與客戶投訴，推動改善措施。 6. 作業優化與報表分析：解決作業問題，分析數據並提供決策依據。 7. 內部行政管理：審核請款、採購等申請，規劃並執行教育訓練。 8. 熟悉醫療法規：遵守QMS及GDP作業規範與執行，確保相關法規和政策。

*主要負責產品科別為： A：肝膽腸胃科、小兒遺傳科、神經內科、心臟內科 B：皮膚科、風濕免疫科、血液科、腎臟科 In IRPMA Code of Practice, clients' compliance rules and DKSH Healthcare i-HCP regulation to sell medical products, systems or services to achieve sales targets for assigned businesses/territories and overall business objectives [General responsibilities] • Develop medical sales plans based on market opportunities and issues lans to achieve sales targets for assigned business / territories. • Execute sales action plan and analyze medical doctors adoption for prioritizing strategies and key tactics. • Implement hospital listing with doctors submission, drug review committee communication and passed, prices negotiation with purchaser, and drug purchased codes established with Pharmacy for regular hospitals purchase. • Execute hospitals healthcare professionals product benefit communication to maximize appropriate products prescription to suitable patients within TFDA labeling and IRPMA COP regulation. • Collect healthcare system updated business intelligence and competitors information to find appropriate communication strategies to healthcare professionals prescription choices. • Protect drug items in hospitals formulary lists for healthcare professionals prescription choices to suitable patients. • Conduct scientific seminars to targeted audience, medical doctors, pharmacists, nurses for updated disease management guideline communication to enhance appropriate prescription to patients. • Work with internal stakeholders, product managers, medical managers, customer service colleagues, drug safety colleagues, quality assurance colleagues to fulfill needs/wants/concerns from Health Care Professionals, doctors, pharmacists, nurses, nutrition educators. • Search for updated medical information, publications to communicate with Healthcare professionals for appropriate disease treatment algorism for brand benefit key messages detailing.

[General responsibilities] • Lead and motivate team for result-oriented attitudes through performance management; provide clear sales direction and effective 2-way communication to the sales team • Enables a results-oriented sales team to maximize their performance by effectively managing performance issues, guide sales managers to coach reps to elevate their performance and develop and advance top talent • Builds a high-performance team by training and developing high quality people, providing ongoing coaching and counseling, and retaining the best talent through motivation and recognition and making tough decisions on non-performers. • Motivates and reinforces the selling skills proficiency of team to drive sales performance • Integrate market information for Marketing colleagues to formulate marketing strategies and work with Marketing team to develop sales strategies • Persuade clients and customers using win-win strategies to foster long-term partnerships; develop and maintain consistently effective working relationships with them to support both current and future business activities. • Achieves competitively superior growth and market share performance, while balancing sales and expense control targets. • Assumes accountability for team performance, approaches issues with solution- oriented mindset. • Analyzes changing customer needs and market trends, understands how they affect the current and future business, and responds proactively to secure long-term business performance, presenting the business plan and the required action plans. • Ensure that each member of the sales team understands and operates in strict compliance with compliance SOPs, legal regulations, and regulatory guidelines.

Responsible for the food and beverage ingredients, including but not limited to sweeteners, preservatives, stabilizers, thickeners, and health supplement raw materials. The role involves identifying customer needs, promoting suitable solutions, and building strong relationships with clients across the food manufacturing. 1. Perform cost-benefit and needs analysis of existing/potential customers to meet their needs. 2. Establish, develop, and maintain positive business and customer relationships. · Reach out to customer leads through cold calling. 3. Expedite the resolution of customer problems and complaints to maximize satisfaction. 4. Analyze the territory/market's potential, track sales and status reports.